1
1. How is the airport transfer fee calculated?
Payment
Prices depend on distance and vehicle class. Get an instant quote on our website or contact customer support.
2
2. What are the cancellation and refund policies?
Payment
Full refund if you cancel more than 24 hours before the scheduled pickup. Cancellations within 24 hours may incur a fee.
3
3. Which vehicle classes are available?
Vehicle & Luggage
We offer Economy Sedan, ECO VIP (Mercedes Vito), and Minibus (Mercedes Sprinter). We suggest vehicles based on your group size.
4
4. How do I make a reservation?
Booking
Search, choose your vehicle, enter passenger/date details, then confirm and pay. You’ll receive an instant confirmation email.
5
5. Which payment methods do you accept?
Payment
We accept Visa/MasterCard, pay-on-board, and bank transfer. Refunds appear in 3–10 business days depending on your bank.
6
6. What happens if my flight is delayed?
Cancellation & Refund
Provide your flight number and we’ll track your landing. Reasonable waiting is included; extended delays may be charged by vehicle class.
7
7. Is there a waiting-time fee?
Booking
Short city pickups include free waiting. Longer waits are billed per minute/hour, varying by vehicle class and shown in the quote.
8
8. Do you provide child seats?
Booking
Yes. Please specify age and quantity during booking. Availability and fees may vary by region.
9
9. Can I add extra stops or change the route?
Booking
Brief stops can be requested from the driver. Significant detours/extra mileage are re-quoted. Share your plan in advance for the best rate.
10
10. Are there night-time or public-holiday surcharges?
Booking
A surcharge may apply between 22:00–06:00 or on public holidays. If applicable, it appears in your quote/summary.
11
11. Meet & Greet: how do I find my driver?
Airport
Your driver meets you with a name sign or shares live location via app/SMS. WhatsApp contact is available if needed.
12
12. What is the luggage allowance?
Booking
It depends on the vehicle class. You’ll see recommended passenger/luggage capacities during booking.
13
13. When do I receive driver contact details?
Other
On the travel day, we share the driver’s name and contact before pickup via SMS/email.
14
14. Do you accept last-minute bookings?
Booking
Subject to availability. If the website shows no availability, call us to double-check.
15
15. How can I modify my booking?
Booking
Use the link in your confirmation email or contact support. Fees may apply close to the pickup time.
16
16. What about safety and insurance?
Vehicle & Luggage
All vehicles are licensed and insured. Child seats comply with ECE R44/04 or i-Size (R129) standards.
17
17. Are pets allowed?
Vehicle & Luggage
Yes, with prior notice and a carrier/cover. A cleaning fee may apply.
18
18. Is the service wheelchair accessible?
Booking
Accessible vehicles can be arranged on request. Please inform us before booking.
19
19. How does hourly rental work?
Booking
Minimum 4 hours. Flexible stops within the agreed area. Time/km limits and extra fees are shown on the quote.
20
20. Corporate bookings & invoicing
Booking
We issue e-invoices. Enter your tax/VAT details for corporate bookings. Monthly reconciliation and contract pricing are available.