+90 (552) 180 38 38
SALEM VPORT TRAVEL 16792

Frequently Asked Questions (FAQ)

We’ve collected the most common questions about transfers, tours, and reservations.

1 1. How is the airport transfer fee calculated? Payment
Prices depend on distance and vehicle class. Get an instant quote on our website or contact customer support.
2 2. What are the cancellation and refund policies? Payment
Full refund if you cancel more than 24 hours before the scheduled pickup. Cancellations within 24 hours may incur a fee.
3 3. Which vehicle classes are available? Vehicle & Luggage
We offer Economy Sedan, ECO VIP (Mercedes Vito), and Minibus (Mercedes Sprinter). We suggest vehicles based on your group size.
Search, choose your vehicle, enter passenger/date details, then confirm and pay. You’ll receive an instant confirmation email.
We accept Visa/MasterCard, pay-on-board, and bank transfer. Refunds appear in 3–10 business days depending on your bank.
Provide your flight number and we’ll track your landing. Reasonable waiting is included; extended delays may be charged by vehicle class.
Short city pickups include free waiting. Longer waits are billed per minute/hour, varying by vehicle class and shown in the quote.
Yes. Please specify age and quantity during booking. Availability and fees may vary by region.
Brief stops can be requested from the driver. Significant detours/extra mileage are re-quoted. Share your plan in advance for the best rate.
A surcharge may apply between 22:00–06:00 or on public holidays. If applicable, it appears in your quote/summary.
Your driver meets you with a name sign or shares live location via app/SMS. WhatsApp contact is available if needed.
It depends on the vehicle class. You’ll see recommended passenger/luggage capacities during booking.
On the travel day, we share the driver’s name and contact before pickup via SMS/email.
Subject to availability. If the website shows no availability, call us to double-check.
Use the link in your confirmation email or contact support. Fees may apply close to the pickup time.
All vehicles are licensed and insured. Child seats comply with ECE R44/04 or i-Size (R129) standards.
Yes, with prior notice and a carrier/cover. A cleaning fee may apply.
Accessible vehicles can be arranged on request. Please inform us before booking.
Minimum 4 hours. Flexible stops within the agreed area. Time/km limits and extra fees are shown on the quote.
We issue e-invoices. Enter your tax/VAT details for corporate bookings. Monthly reconciliation and contract pricing are available.

Quick Support & Booking

Need help? Message us on WhatsApp or call — we’ll get back to you as fast as possible.

WhatsApp
+905521803838
Phone
+905521803838
Email
info@tripadventure.com.tr
Contact